Sr. Sales Quality Evaluator (m/f/d) Social Media German/English

Job Title:
Sr. Sales Quality Evaluator (m/f/d) Social Media German/English

Job Description

Sr. Sales Quality Evaluator (m/f/d) Social Media German/English

LIKE YOU – As a Sr. Sales Quality Evaluator (m/f/d) for our client of the largest social media platform, you will mentor and coach agents that will help small and medium-sized enterprises (SMB) to select and implement effective and targeted advertising programs. You participate in the project realization according to the relevant sales metrics and goals in close coordination with the Operations Sales Team. You can successfully transfer your passion for sales advice and sales quotas to the agents and are enthusiastic about communities and communication. Be unique, individual, and original – that is what matters to us.

Your Job

You are a role model for your agents; you mentor, coach, and support them

You are responsible for monitoring calls, emails, chats, and other support interactions on quality metrics and provide feedback coaching, and mentoring as needed

You coach agents on sales skills for the improvement of their conversion rates and communication skills

You coordinate with operations management to evaluate the effectiveness of coaching and mentoring measurements and ensure streamlined step goals are achieved

You continuously maintain knowledge of changes to client products, services, policies, and procedures and recommend modifications or enhancements to quality management

You have a confident appearance as well as very good communication, presentation, and moderation skills at eye level that are appropriate for the target group and cross-hierarchy.

Your Skills

Profound professional experience in a quality assurance role preferably in a sales environment

Proven track record in coaching and mentoring sales employees and achieving key performance metrics

Ability to analyze coaching data efficiently and implement according actions

Above-average motivation, communication, and sales skills, paired with linear and logical troubleshooting skills

A self-confident, professional, customer and sales service-oriented personality with problem-solving skills, multitasking ability, and endurance even in difficult situations

Quick comprehension, learning ability, and a structured approach with high attention to detail and follow-through

Excellent written and verbal communication skills on mother tongue level in German

Excellent written and verbal communication skills in English must be at least B2 level

Knowledge of social media advertising or digital marketing would be required

A bit about us…

We are a leading, global provider of customer engagement services. With some of the world’s biggest and best brands as our clients, chances are you’ve already interacted with someone from Concentrix, and you wouldn’t have known it!

Whether you’re buying a pair of jeans online, calling tech support, or ordering a new phone, there is a good chance that Concentrix is behind the scenes, making sure you have the best possible experience. But we do much more than customer service – we help our clients with everything from consulting and technology services to analytics and insights.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

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Location:
Germany, Berlin

Language Requirements:
English (Required), German (Required)

Time Type:
Full time